Let us help you file a claim

Experiencing a claim can be very difficult and stressful. That's why we approach the claims process as your advocate, helping you stay focused on what matters most—getting back to your mission.

Filing a claim
Questions?

Please reach out to our claims team. We're happy to help.

Protecting your mission every step of the way.

Facing unexpected challenges can be incredibly tough on you and your religious community—perhaps even the most difficult days in your ministry's journey.

We're here to walk you through the claims process, offering support and guidance with every step. Our mission is to demonstrate what it means to work with an insurance provider that truly cares for you and your faith-based community.

photo of a religious organization's property damage with the client and Glatfelter Ministry Care claims representatives standing in the background

How to file a claim with Glatfelter Ministry Care

Religious Organizations

We're an insurance provider who believes in doing the right thing and being there when you need support. We'll work closely with you and your agent throughout the claims process.

To get your claim started, please contact your local insurance agent—they will work as your liaison throughout the process.

Claims reminders

Glatfelter Brokers

We hope we can work together to make things right for your client. Please send a completed Acord of Loss Notice and supporting documentation (like photos) to Glatfelter at claims@glatfelters.com, fax 717.747.7051.


In the event of an after-hours emergency, please call Glatfelter Claims Management at 800.233.1957 for assistance.


Auto Loss Notice General Liability Loss Notice Property Loss Notice
Important reminders for your clients:

What to do when you experience a loss and how the claims process works.

  1. First, mitigate the risks. Start by assisting any injured parties and taking measures to help protect your property from further damage.
  2. Report the claim to your agent ASAP. Your local insurance agent will know what important information we need to file your claim, such as the date time and location of loss, along with any scene photos/video, witness information, and police report, if available.
  3. Your claims adjuster will contact you within two business days—maybe even the same day your claim is submitted.
  4. Keep a record of the adjuster's name, contact information, and your claim number to help claim communication processes run smoothly.
  5. If a lawsuit is filed, let your agent and claims adjuster know immediately and provide copies of the suit papers.
  6. Outside of your agent, assigned claims adjuster, and authorized representatives, we encourage you not to share any information regarding claims with others.
Claims FAQs
photo of Glatfelter associate Adam Kanter, Associate VP of Technical Claims Operations
Adam Kanter
Associate Vice President, Technical Claims Operations